Broker and Finance Support - Settlements Officer

Sydney, New South Wales, Australia | Full-time


Broker & Finance Support - Mortgages


As Australia’s #1 online home loan platform, we have been disrupting the mortgage industry by pioneering a best-in-class technology platform and suite of tools; competitively priced lending products and a seamless customer experience.

Our goal has always been simple: to make the home loan application process pain-free for consumers, while enabling our Lending Specialists to significantly outperform their peers with unrivalled support structures, awesome technology and in a fun, flexible working environment.


About the role

This team provides support in loan processing, compliance and 'back of house' t to rapidly grow a national team of Brokers, this fast-paced and varied role will see you accountable for (but not limited to):

  • Post submission loan application and client expectation management
  • Liaising with clients, brokers, and lenders to ensure that loans are approved as efficiently as possible.
  • Settlement coordination with clients, brokers, lenders and solicitors to ensure deadlines are met.


About you

We are seeking an experienced lender or broker support officer with strong exposure to mortgage processing duties, including submission of the loan to lender, settlement, and post settlement duties.

  • You will be self-motivated with the ability to handle multiple tasks at once, ensuring tasks of priority are managed efficiently and effectively.
  • You will have a strong customer service approach, with excellent written and verbal communication.


The benefits

  • Significant earning potential, comprising base salary & monthly bonus (based on balanced scorecard, driven by positive customer outcomes)
  • Flexible working arrangements  
  • Vibrant, relaxed yet professional culture.