Business Analyst Support

Makati City, Metro Manila, Philippines | Full-time | Partially remote


Our mission is to make the home loan process easy and straightforward for our customers: to take the "work" out of the process we firmly believe the answer lies in building great technology. We are passionate about delivering a best-in-breed customer experience through our proprietary platform that has been built from the ground up, and Lendi is fast becoming a household brand in this space.

Working with our Sydney based BA team, the Support Analyst will have to be responsible for the maintenance and testing of the configuration in our platform and investigate any discrepancies. They will also be the Manila-based representative of the BA team to help gather and deliver enhancements and defect fixes.


  • Write and execute test scenarios and cases as needed for BAU and projects
  • Support development of features through defining of acceptance criteria and testing
  • Log and analyze bugs and errors found during tests
  • Update system configuration based on bank requirements
  • Investigate data discrepancies across different platforms, lenders websites and any other source of information available
  • Monitor helpdesk tickets and bank updates and help resolve
  • Understand how each product feature from a particular bank is reflected in our CRM (Salesforce)
  • Review user interfaces for consistency and functionality and recommend improvements in software to enhance user experience

Applicant profile and competencies/technical skills:

  • 2 years Business Analyst / Support Analyst experience in Australian banking (preferred)
  • Familiarity with the Software & Test Development Life Cycle
  • Great attention to detail and data entry accuracy 
  • Strong Excel skills to manage large data set and reconciliation (including macro / VBA knowledge - preferred)
  • Logical thinker to resolve issues and analyse lender requirements 
  • Understanding of the home loan origination process including serviceability (preferred)
  • Proficient in test documentations and bugs and defects tracking
  • Experience in both Agile and Waterfall methodologies
  • Proficient in Jira and Confluence
What's in store for you at Lendi?
  • Uncapped earnings based on achieving targets (commissions)
  • Performance incentives
  • Continuous improvement: Unrivalled support & training!
  • Career progression
  • HMO for you and one dependent on Day 1
  • Life Insurance
  • Virtual Social Club
  • Great company culture!
  • Flex-first (WFH set-up): You can work from home or at the office! All up to you!
  • & many more!
How to Flexi-first:
  • You must have a stable fixed internet connection
  • Lendi will provide you with your equipment such as a laptop, extra monitor, mouse, keyboard, & headset.
If this sounds like something you would like to explore, please send your resume, position to apply for and a covering letter detailing your relevant experience and what separates you from your peers.

Please complete the resume upload in Recruiterbox.