Sales Team Leader - Associates

Sydney, New South Wales, Australia | Full-time | Fully remote


Sales Team Leader - Associates


Our story

Domain Home Loans is an exciting joint venture between Australia's #1 online home loan platform, Lendi, and the Domain Group, with a mission to simplify the home loan process. We've combined property expertise with innovative technology to help Australians achieve their home ownership and refinancing goals.  

Our business was born digital, and we use technology to make our Customers’ and brokers’ lives easier - and it’s really paid off.

We’ve won awards for innovation; established industry-first integrations with some of Australia’s largest banks, and settled more than $13 billion in home loans for our Customers.

We’re passionate about what we do, and like to do things differently. Despite the challenges and change in the last year, we’ve continued record growth, and have fully embraced flexible working from home: we call it ‘flex first’, and it's now a core part of our DNA.


The Team & Role 

Our Associates team forms a critical layer of our Sales Distribution organisation. This team is responsible for booking pre-qualified customer appointments for our national team of Home Loan Specialists.

As Team Leader, you will be responsible for managing the overall performance metrics of the Associate team and providing ongoing support towards the development of staff. 

You’ll be responsible for ensuring all activity derived from the Associates team supports excellence towards customers, internal stakeholders and, ultimately, the growth of the organisation, with a focus on driving the team to outperform their metrics.

The role’s responsibility extends towards operational strategy, process, and cultivating a culture of excellence within the team. You’ll be responsible for ensuring the team has robust KPIs that are consistently met through effective management, and assisting in the implementation of formal development plans to meet the growing demands of the organisation.


What you'll be doing:

  • Assisting with daily management of the Domain Home Loans Associates team
  • Daily/Weekly/Monthly reporting and forecasting on key metrics
  • Ensuring the associates team is provided with appropriate reporting and analytics with high quality data
  • Identify critical issues and inefficiencies from Associate sales and operations metrics, while working closely with the leadership team to develop solutions
  • Conducting analysis towards group conversions of each Associate to maximise the business’ ROI
  • Consistently driving results and performance through provisions of a development plan. This can extend to training, coaching, mentoring, 1 on 1’s, product knowledge & individual/group call recordings
  • Working closely with both Management and Associates to improve overall systematic processes and delivery to Customers.


 What you’ll bring:

  • Previous experience in leading teams in fast paced & high volume outbound sales environments
  • High levels of commercial and business acumen
  • Ability to lead with vision and values
  • Exceptional communication and interpersonal skills
  • An ability to work and collaborate within a team environment is pivotal
  • An ability to develop others
  • A Customer centric mindset
  • Experience within the residential mortgage industry (highly regarded)
  • Drive & motivation, with the ability to engage & influence at all levels 
  • An ability to review, challenge and implement solutions to problems relating to the Sales Org.


What’s in it for you?

  • Strong earning potential: base salary plus performance bonus 
  • Regular social activities & events, both in-person & online
  • An extra week’s annual leave after three years’ service
  • ‘Awesome Days’ - an extra day’s leave each year to do something awesome!
  • A vibrant, relaxed, yet professional culture. 


Our commitment to diversity

We're an equal opportunity employer. Individuals seeking employment are considered without regard to gender identity or expression; sexual orientation; race; religion; ethnicity; age; neurodiversity; disability status, or any other characteristic protected by applicable law.

Lendi has been awarded as one of LinkedIn’s TOP 25 STARTUPS AUSTRALIA.

Please note, we undertake police & credit checks as part of our hiring process. 

Are you ready for the next step in your career? If so, we'd love to hear from you. Apply now and a member of our Talent team will soon be in touch.