Loans Processor - Customer Facing

Makati, Metro Manila, Philippines | Full-time | Partially remote


Lendi's goal is simple: to make the home loan application process pain-free for consumers, while enabling our Home Loan Specialists to significantly outperform their peers with unrivalled support structures, awesome technology and a fun, flexible working environment.

Our Client Solutions team (that’s you!) based in Makati City offices assist in this process by providing home loan application support in the submission of loans to our lender panel.

Joining a team providing loan processing, compliance and 'back of house' support to our rapidly-growing national team of Brokers, this fast-paced and varied role will see you accountable for (but not limited to):


Loan Processor - Customer Facing (CSE) 

Role Accountabilities and Responsibilities:

  • Post Submission Loan Application and Client Expectation Management
  • Liaising with Clients, Brokers and Lenders to ensure that loans are Approved as efficiently as possible
  • Loan approval coordination with Clients, Brokers, Lenders and Solicitors to ensure deadlines are met.


  • Extensive lending/broker/finance support experience, preferably from credit assessment, including exposure to finance applications, submissions and settlements 
  • Self-motivated with a desire to exceed expectations
  • Ability to handle multiple tasks at once, delegate and prioritise as appropriate, based on situation
  • A high degree of competency in computer and web applications
  • Excellent written, oral and interpersonal communication skills; including a strong and fluent command of English
  • Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment.
  • Exposure to the Australian lending market is essential
  • Business/Commerce/Finance degree or diploma is essential

What's in store for you at Lendi?

  • Flexi-first where you can choose where you want to work (WFH set-up and the likes)
  • HMO on Day 1 for you & 1 free dependent 
  • Health & well-being programs
  • Generous amount of leaves (total of 30 leaves - 25 VLs & 5 SLs) 
  • Extra leave credits when you will get vaccinated 
  • Extra allowances will be given for WFH set-up such as internet subsidy 
  • Life insurance effective on Day 1 
  • Fixed weekends off! (Mondays to Fridays only - Dayshift)
  • Uncapped earnings based on achieving targets (commissions)
  • Competitive performance incentives
  • Access to training and opportunities for career progression
  • Fun & exciting monthly social clubs - at the moment done virtually
  • Government mandated benefits are provided - SSS, Philhealth, & Pag-ibig. 

& many more!

How to Flexi-first:

  • You must have a stable fixed internet connection
  • Lendi will provide you with your equipment such as a laptop, extra monitor, mouse, keyboard, headset, & laptop riser.